Refund policy

At Yorukan, we want you to be happy with your order. If your purchase does not meet your expectations, you may request a return within 14 days of delivery. Returns must be shipped within this 14-day period.

What are the return conditions?

To be eligible for a return, items must be:

  • Unworn and unused

  • Unwashed

  • In their original condition

  • With all original tags attached

  • In the original packaging

Items that do not meet these conditions may not be eligible for a return or refund.

Before sending anything back, please contact us through our Contact Us page or email us at support@yorukan.com and include your order number and the item(s) you would like to return.

Returns sent without contacting us first may not be accepted.

Are any items non-returnable?

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Items that have been worn, washed, used, altered, or damaged after delivery

  • Items missing their original tags or packaging

  • Items returned outside of the 14-day return period

If you're unsure whether your item is eligible for a return, please contact us through our Contact Us page or email support@yorukan.com before sending it back.

Can I exchange an item?

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return the eligible item for a refund and place a new order separately.

This helps us get your preferred item to you without waiting for the original return to be processed.

Who pays for return shipping?

Unless the item you received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping method and keeping your proof of shipment until your return and refund have been fully processed.

Original shipping charges, if applicable, are non-refundable unless required by law or the return is due to an error on our part.

How will I receive my refund?

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through our Contact Us page or email support@yorukan.com.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery through our Contact Us page or by emailing support@yorukan.com.

When contacting us, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the item and the damage, defect, or incorrect product

We'll review the information and work with you to determine the appropriate resolution.

Please do not return a damaged, defective, or incorrect item before contacting us.

What if I received the wrong size?

If you received the size that you ordered but would like a different size, the standard return policy applies.

If Yorukan sent you a different size than the one shown on your order confirmation, please contact us within 48 hours of delivery through our Contact Us page or email support@yorukan.com so we can assist you.

Can I cancel or change my order?

We begin processing orders shortly after they are placed.

If you need to cancel your order or change an item, size, or shipping information, please contact us as soon as possible through our Contact Us page or by emailing support@yorukan.com.

We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Need Help With a Return?

We're happy to help.

If you have any questions about a return, refund, damaged item, or your order, please contact us through our Contact Us page or email us at support@yorukan.com and include your order number so we can assist you as quickly as possible.